Support
Something not working, a question about keep.+, or anything about your data — write to supportfrompanda@gmail.com. A real person reads every message.
What helps us help you
Your app version (Settings, at the bottom), your iPhone model and iOS version, and what you were doing when it went wrong. Please don’t send the text of your Keeps or reflections — we never need it to fix a problem.
Signing in
My sign-in link didn’t arrive
Give it a minute, then check your spam or promotions folder. You can ask for a new link after 60 seconds. Each link works once, and only for a limited time — if an old one fails, request a fresh one. Sign in with Apple or Google works too, and doesn’t use email at all.
The link opened a browser instead of the app
Open the email on the same iPhone that has keep. installed, and tap the link from there.
keep.+
Restore a subscription on a new phone
Sign in with the same account, then go to Settings → Membership → Restore Purchases. keep.+ follows the Apple ID you bought it with.
Cancel or change your subscription
Subscriptions are managed by Apple: open the iPhone Settings app, tap your name, then Subscriptions → keep. Cancelling keeps keep.+ until the end of the period you’ve paid for. Your Keeps, reflections and check-ins are never removed when a subscription ends.
Refunds
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
Export everything
Settings → Your data → Export your data gives you a complete archive in JSON and CSV.
Delete your account
Settings → Your data → Delete account. Deletion happens after a 7-day grace period, and is permanent once it runs. Changed your mind? Sign back in during those 7 days and choose Cancel deletion. The Privacy Policy explains exactly what is removed.