Support
Something not working, a question about keep.+, or anything about your data — write to support@keepomo.com. A real person reads every message.
The quickest way
In the app, Settings → Support → Send feedback (or Tell Panda at the end of Grow) sends a note straight to me — no email app needed. Turn on “Happy to get a reply” and I’ll answer at your account email.
What helps us help you
Your app version (Settings, at the bottom), your iPhone model and iOS version, and what you were doing when it went wrong. Please don’t send the text of your Keeps or reflections — we never need it to fix a problem.
Signing in
My sign-in link didn’t arrive
Give it a minute, then check your spam or promotions folder. You can ask for a new link after 60 seconds. Each link works once, and only for a limited time — if an old one fails, request a fresh one. Sign in with Apple or Google works too, and doesn’t use email at all.
The link opened a browser instead of the app
Open the email on the same iPhone that has keep. installed, and tap the link from there.
keep.+
What keep.+ adds
The deeper Grow insights: the mood jar and Mood Weather, Where the Sun Falls and Your best hour, Promise Journeys, By promise and Echoes. Everything else in keep. — including Tags, Panda Suggests and the Horizon — is free.
Free trials
When a plan has a free trial, the keep.+ screen says so before you confirm. Apple allows one free trial per Apple ID, so if you don’t see one, you’ve likely used it already. Cancel at least 24 hours before the trial ends if you don’t want to continue.
Restore a subscription on a new phone
Sign in with the same account, then go to Settings → Membership → Restore Purchases. keep.+ follows the Apple ID you bought it with.
Cancel or change your subscription
Subscriptions are managed by Apple: open the iPhone Settings app, tap your name, then Subscriptions → keep. Cancelling keeps keep.+ until the end of the period you’ve paid for. Your Keeps, reflections and check-ins are never removed when a subscription ends.
Refunds
Purchases are handled by Apple, so refunds are requested from Apple at reportaproblem.apple.com.
Your data
Export everything
Settings → Your data → Export your data gives you a complete archive in JSON and CSV.
Analytics and crash reports
Both are under Settings → Privacy. Usage analytics are off unless you turn them on; crash reports are on and can be turned off. Neither ever carries what you wrote.
Delete your account
Settings → Your data → Delete account. Deletion happens after a 7-day grace period, and is permanent once it runs. Changed your mind? Sign back in during those 7 days — keep. will ask straight away, and Keep my account cancels the deletion. (It’s also under Settings → Your data.) The Privacy Policy explains exactly what is removed.